1. Introduction
Welcome to the sore89 Privacy Policy. This document explains how sore89 (referred to as "we," "us," or "our") collects, uses, stores, and protects the personal information of users (referred to as "you" or "your") who access and use our online betting platform at sore89.cam. We are committed to protecting your privacy and handling your personal data in accordance with international data protection standards and best practices.
sore89 operates as an internationally licensed online betting platform serving users in Indonesia. By creating an account and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you must not use our platform.
This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the sore89 platform. Together, these documents form the legal agreement between you and sore89.
To provide our services and comply with legal and regulatory obligations, sore89 collects various types of personal information from users. The information we collect falls into the following categories:
2.1 Information You Provide Directly
When you register for a sore89 account, you provide us with the following information:
- Personal Identification: Full name, date of birth, gender, and nationality.
- Contact Information: Email address, phone number (including verification via SMS), and residential address (street, city, province, postal code).
- Account Credentials: Username, password, and security questions/answers.
- Identity Verification Documents: During KYC (Know Your Customer) verification, you upload a government-issued ID (Indonesian KTP, passport, or driver's license) and may be required to provide additional documents such as proof of address (utility bill, bank statement) or payment method ownership verification.
- Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account identifiers), and transaction history related to deposits and withdrawals.
- Customer Support Communications: Any correspondence you have with our support team, including chat logs, emails, and phone call recordings (with your consent).
2.2 Information Collected Automatically
When you access and use the sore89 platform, we automatically collect certain technical and usage information:
- Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers (IMEI, MAC address).
- Connection Data: IP address, internet service provider (ISP), time zone, and geographic location (country, region, city level—derived from IP address, not GPS tracking).
- Usage Data: Pages visited, time spent on pages, games played, bets placed, betting patterns, click paths, referral sources, and session duration.
- Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and local storage to track your activity on our platform. See Section 6 for detailed information about cookies.
2.3 Information from Third Parties
In limited circumstances, sore89 may receive information about you from third-party sources:
- Payment Processors: When you make deposits or withdrawals via BCA, BRI, BNI, Mandiri, or e-wallet providers, those payment processors may share transaction status and verification data with us.
- Identity Verification Services: We may use third-party identity verification services to validate your KYC documents and detect fraudulent submissions.
- Marketing Partners: If you arrive at sore89 through an affiliate or marketing partner, we may receive referral information (but not personal data unless you provide it).
3. How We Use Your Information
sore89 uses your personal information for the following purposes:
3.1 Account Management and Service Provision
- Creating and maintaining your user account.
- Processing deposits, withdrawals, and internal account transfers.
- Enabling you to place bets on sports events, play casino games, participate in togel (lottery) draws, and access all platform features.
- Displaying personalized content, game recommendations, and account balances.
- Providing customer support and responding to your inquiries.
3.2 Legal and Regulatory Compliance
- Verifying your identity and age (you must be 21 years or older to use sore89).
- Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
- Detecting and preventing fraud, money laundering, account takeovers, and other illegal activities.
- Investigating disputes, chargebacks, and terms of service violations.
- Responding to legal requests from law enforcement or regulatory authorities.
3.3 Platform Security and Integrity
- Monitoring for suspicious activity, multi-accounting, bonus abuse, and collusion.
- Preventing unauthorized access, hacking attempts, and DDoS attacks.
- Ensuring fair play by detecting automated betting bots and cheating software.
- Maintaining system stability, troubleshooting technical issues, and improving platform performance.
3.4 Marketing and Communications
- Sending promotional emails, SMS messages, and push notifications about bonuses, special offers, and new features (you can opt out at any time).
- Personalizing marketing content based on your betting preferences and activity history.
- Conducting surveys and requesting feedback to improve our services.
- Sending essential service communications such as withdrawal confirmations, security alerts, and policy updates (these cannot be opted out of).
3.5 Analytics and Improvement
- Analyzing user behavior and betting patterns to improve game offerings and platform design.
- Conducting A/B testing to optimize user experience.
- Generating aggregated, anonymized reports for internal business purposes (these reports do not identify individual users).
3.6 Responsible Gaming
- Monitoring for signs of problem gambling and proactively contacting at-risk users.
- Enforcing deposit limits, loss limits, and self-exclusion requests.
- Providing resources and support for users who may have a gambling problem.
4. Data Sharing and Disclosure
sore89 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients in limited circumstances:
4.1 Service Providers
We share data with trusted third-party service providers who assist us in operating the platform:
- Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay) who process deposits and withdrawals on our behalf.
- Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, PG Soft, and other studios whose games you play. These providers may collect session data for fraud prevention and licensing compliance.
- Cloud Hosting and Storage: Infrastructure providers who host our servers and databases.
- Customer Support Tools: Live chat software and ticketing systems used by our support team.
- Analytics Providers: Tools that help us understand user behavior and improve the platform.
- Identity Verification Services: Third-party KYC/AML verification providers who validate your documents.
All service providers are bound by strict confidentiality agreements and are prohibited from using your data for their own purposes.
4.2 Legal and Regulatory Authorities
We may disclose your information to law enforcement, regulatory bodies, or courts if required by law or if we believe in good faith that such disclosure is necessary to:
- Comply with legal obligations, subpoenas, or court orders.
- Investigate fraud, money laundering, or other criminal activity.
- Protect the rights, property, or safety of sore89, our users, or the public.
4.3 Business Transfers
If sore89 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
4.4 With Your Consent
We may share your information with other parties if you give us explicit consent to do so.
5. Data Security Measures
sore89 takes data security seriously and implements industry-standard technical and organizational measures to protect your personal information:
- SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
- Secure Data Storage: Personal information is stored in encrypted databases with restricted access. Only authorized personnel can access sensitive data on a need-to-know basis.
- Password Hashing: Account passwords are hashed and salted using industry-standard algorithms. We never store passwords in plain text.
- Two-Factor Authentication: We offer optional 2FA for users who want enhanced account security.
- Regular Security Audits: Our systems undergo regular penetration testing and security audits by independent third parties.
- Fraud Detection Systems: We use automated monitoring tools to detect suspicious login attempts, unusual betting patterns, and other anomalies.
- Employee Training: All sore89 staff undergo regular data protection and security training.
While we strive to protect your data, no online platform can guarantee 100% security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access.
6. Cookies and Tracking Technologies
sore89 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences.
6.1 Types of Cookies We Use
- Essential Cookies: Required for the platform to function. These enable core features like user authentication, account access, and secure transactions. You cannot opt out of essential cookies.
- Performance Cookies: Collect anonymous data about how users interact with the platform, helping us identify bugs and improve performance.
- Functionality Cookies: Remember your preferences (e.g., language, time zone, favorite games) so you don't have to re-enter them each session.
- Marketing Cookies: Track your activity across sessions to deliver personalized promotions and measure campaign effectiveness.
6.2 Managing Cookies
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of the sore89 platform. You can manage your cookie preferences through your browser settings or by contacting our support team.
7. Your Privacy Rights
As a sore89 user, you have the following privacy rights regarding your personal information:
- Right to Access: You can request a copy of all personal data we hold about you. Contact support to submit an access request.
- Right to Rectification: If any of your personal information is inaccurate or incomplete, you can update it through your account settings or by contacting support.
- Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements (e.g., we must keep financial records for tax and AML purposes). Note that account deletion is permanent and cannot be reversed.
- Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances (e.g., while we verify data accuracy).
- Right to Data Portability: You can request a machine-readable copy of your data to transfer to another service provider.
- Right to Object: You can opt out of marketing communications at any time through your account settings or by clicking "unsubscribe" in promotional emails.
- Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw that consent at any time (though this may affect your ability to use certain features).
To exercise any of these rights, please contact our support team at . We will respond to your request within 30 days.
8. Data Retention
sore89 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:
- Active Accounts: We retain all account data for the duration of your active use of the platform.
- Closed Accounts: After you close your account, we retain essential data (name, ID documents, transaction history) for 7 years to comply with financial regulations, tax laws, and AML requirements.
- Marketing Data: If you opt out of marketing communications, we will suppress your contact information (to prevent re-contacting you) but may retain it for compliance purposes.
- Customer Support Records: Chat logs and support tickets are retained for 3 years for quality assurance and dispute resolution.
After the retention period expires, we securely delete or anonymize your data so that it can no longer identify you.
9. International Data Transfers
sore89 operates as an internationally licensed platform and may transfer your personal information outside of Indonesia to our servers, service providers, and business partners located in other countries. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information, such as:
- Using data processors located in jurisdictions with adequate data protection laws.
- Entering into Standard Contractual Clauses (SCCs) with third-party service providers.
- Ensuring that all international transfers comply with applicable data protection regulations.
By using sore89, you acknowledge and consent to the international transfer of your personal data as described in this Privacy Policy.
10. Protection of Minors
sore89 is strictly for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification, and we require government-issued ID during KYC verification to confirm your age.
If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and permanently close the account. Parents or guardians who believe their child has provided personal information to sore89 should contact us immediately at .
11. Changes to This Privacy Policy
sore89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:
- Posting a prominent notice on the sore89 website.
- Sending an email notification to your registered email address.
- Displaying an in-app notification upon your next login.
The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data. Your continued use of the sore89 platform after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how sore89 handles your personal information, please contact us:
- Privacy Inquiries:
- General Support:
- Live Chat: Available 24/7 on the sore89.cam website
- Data Protection Officer:
We will respond to all privacy-related inquiries within 30 days. For more information about your account, betting rules, or platform features, please visit our FAQ page or review our Terms & Conditions.